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Showing posts with label email marketing. Show all posts
Showing posts with label email marketing. Show all posts

Tuesday, September 04, 2012

What if Google, Bing didn't exist?

Have you ever stopped to think what would happen if Google or Bing didn't exist? How would you go about getting traffic to your website? How would you promote your products and services?

This question was included in a recent article in Website Magazine by Peter Prespitino, he made an interesting point and it really shows how the internet has evolved from one of "build it and they will come" to "show them the way" to "OMG how do I get people to buy from me!!!"

If there were no Google or Bing here's what I would be advising my clients to do:
  • Get email addresses from all your current customers and market to them monthly. Pareto's principle is still valid and I see it each time I send out an email.  If you aren't using email to market to your customers it's not too late to start.
  • Give people a reason to visit your website beyond just your sales hype.  If you haven't started adding informational or educational content to your website - do it! Do it today! Set up a schedule to add more information to your website on a regular basis.  Be the reporter in reverse and tell people how, what, why, where and who (that would be you!).  When you have something good on your website your website becomes a resource and reference to others.
  • Social media. It doesn't matter if you don't like it, don't understand it, don't care at all - nothing matters except that you have to do it. Eat the frog, take the plunge. And if any of those statements apply to you find and hire someone who "gets it." Because without search engines the only way to reach out is through social media.  So get good at it or find someone who already is.
  • Did I mention email? Yeah well here it is again - take that great content you've been creating and use it to market to prospects who've contacted you within the last 18 months.  Get their email addresses from your sales people, from your front line, from your email inbox and start using them! Email at least once every month.
  • Instead of optimizing for search engines and their unknown, ever changing, standards, optimize for conversions and focus on getting more of your current visitors to engage with your website. When you can get more customers with your current traffic it costs less!
Why is this important - because search engine optimization as we know it is fading. There are so many websites on the internet competing for the same words that it's virtually impossible to get the top ranking for anything that will matter to you in the long run. And anyone who tells you different should be highly suspect.  I'm not saying you should give up all optimization efforts but I am saying not to put all your eggs in that one basket. It's simply not smart.

Monday, March 16, 2009

What's unsubscribe worth?


Unsubscribed...
When sending out an email campaign most people focus on the open and click-thru rates. While you should be happy when your unsubscribe rate is under 1%, do you really know what that action is worth?

People who unsubscribe to your email felt that the message they received wasn't relevant to them. Worse than the "unsubscribers" are the "mark as spam" users. These recipients were so unimpressed by the email that was sent they simply mark the email as spam (which gets reported to the ISP, who could restrict your message from getting to recipients at all).

It's easy to ignore the unsubscribers but, it's like that old saying: "If one person complains to the company than 100 felt the same way but didn't complain." The unsubscribers are even more dangerous than you think. Because the web is such a social tool, the fact that your message didn't appeal to them will cause each person who unsubscribes to to tell at least 10 other people about the "bad" email that was sent.

The best way to combat unsubscribers is to have an eye catching headline followed by quality information that will appeal across the range of subscribers. If you do loose a subscriber then it's up to you to bring them back before they spread the word. Suggestion: try emailing them personally and offer them an incentive to rejoin / ask them what they found not appealing. Realize that your email may go unanswered but at least you've shown that you are genuinely interested in their opinion, which goes miles towards great customer service.

If you need help with any of your email campaigns, please contact me for a complimentary email review.
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